Cancellations, Returns & Exchanges
🛈Returns & Exchanges
Wild Survivor offers a flexible 30-day no-questions-asked return policy to make your online shopping experience smooth, easy and worry-free.
We accept unworn merchandise with the full set of tag(s), original packaging and gift with purchase (if any) within 30 days of the receive date. All qualified orders will receive a full refund credit.
All orders need a Return Merchandise Authorization (RMA) code. To obtain an RMA code, contact us with your name, order number, and the item you’ll be returning. You will receive a return address together with your RMA code. It is recommended that you purchase insurance for the delivery. Wild Survivor cannot be held responsible for any lost return packages.
Customers are also responsible for any delivery or transportation fee incurred when returning items to us. Please note that Wild Survivor does not offer free shipping for returns, repair and exchange.
TIME TO PROCESS REFUNDS：As soon as we receive your returned items, we will process your refund. You will receive your refund within approximately 15 business days.
OUT OF STOCK：Occasionally our popular items will be out of stock. If the item you ordered is out of stock before dispatch, you will be notified and receive a full refund. We will also provide a £5.00 cash coupon as a show of gratitude.
Once paid, courses are non-refundable. If a customer desires to reschedule his or her attendance at a course, a course is transferable to another date. Your rescheduled course or event must take place within one (1) year from the original course or event date.
We reserve the right to cancel or postpone a course or related event(s) in our sole discretion. If we cancel or postpone a course or event, we will use reasonable efforts to reschedule the cancelled or postponed course or event to within twelve (12) months from its original start date.
If the course is postponed or cancelled by Wild Survivor for any reason other than means outside of our control including but not limited to, weather conditions, then a full refund will be offered. Our responsibility is limited to a refund of any money already paid for a specific course or event by the customer. Wild survivor are not responsible for any travel costs, hotels costs, other tickets or payments, or related or unrelated losses, costs and/or expenses customer may incur or have incurred as a result of any course cancellations or changes.
Please allow thirty (30) days for us to process any refunds.
Course dates and locations are subject to change without prior notice.
Wild Survivor reserves the right to change any and all instructors for each course or event without notice.